Not Logined
All forum All Forum
Letter to CEO
New Topic | Reply to Topic | New Vote
Your are the 412th Viewer
Previous Topic | Next Topic

Add to Favorite Print
Page 1 of 1, Total 2 1
AuthorPosts

Linda R
TotalPost:11
Where is my order? Reply

    Order Number:905765
    Ordered Nov 28th
    Still says Processing
    This order is only 4 rubber coasters.
    It was to be a Christmas present.
    Can you tell me when it will be shipped?
3/1/2010 2:39:59

Linda R
TotalPost:11
RE:Where is my order? Reply

    Here's an update- I received a response, which I am posting below, as well as my response to Artscow. As of today, January 13, 2009 my order has been recreated but still says processing. No indication of a refund or response to my request to double the order. How disappointing. I wonder if this will get there for NEXT Christmas?
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    On Mon, Jan 4, 2010 at 11:43 PM, support artscow.com <support@artscow.com> wrote:
    Hello Linda,

    Thank you for choosing ArtsCow.com. It is an error in the system as they should have been shipped already. Would you please double confirm the shipping address so we can arrange re-shipment for you? Sorry for any inconcvenience caused. Thank you for your patience!

    Best regards,
    Cecilia
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    My response:
    The shipping address is as shown on the order:

    xxxxxxxxxxxxxx
    xxxxxxxxxxxxxx
    xxxxxxxxxxxxxx

    Why would you need to reconfirm this and delay the order further?
    This was to be a Christmas gift. Will you double the order for free to make up for the delay? That would be an acceptable apology.
    Please ship as quickly as possible.
    thank you.
    Linda R

    >Order Number:905765
    >Ordered Nov 28th
    >Still says Processing
    >This order is only 4 rubber coasters.
    >It was to be a Christmas present.
    >Can you tell me when it will be shipped?

14/1/2010 0:06:21
Page 1 of 1, Total 2 1