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AuthorPosts

Charlotte Young
TotalPost:72
Charging for paid kit in a Book Reply

    Ok, I used one emballishment from a paid kit. I deleted that item and the kit. (I had not bought to kit, just added it to MY kits) It is still charging me for the kit in checkout. I can't figure out what is wrong. I went so far as went page by page to see if an embellishment was hidden another picture. U can't find one.

    Any suggestions.

4/4/2010 1:05:56

Alana
TotalPost:2347
RE:Charging for paid kit in a Book Reply

    It's retarded, but for some reason, once you use an item from a kit, that kit sticks w/ your product for life. You basically have to start from scratch. I don't know if a SAVEAS would work or not. It's been a bug for a LONG time and I don't know why it's not a priority for AC to fix it.

    Hopefully somebody else knows better than I do. I don't work w/ kits all too often, so there's a good chance somebody knows better than I do.
6/4/2010 11:27:35

Blair Hill
TotalPost:2
RE:Charging for paid kit in a Book Reply

    You can actually go into to my client designer and on the right hand side where it says add kits and remove kits hit remove kits and whichever kit you have associated with your item that you don't want, you can click "remove kit" and it won't be associated with your product any more, and the price will be taken off !:)
20/4/2010 20:00:48

Charlotte Young
TotalPost:72
RE:RE:Charging for paid kit in a Book Reply

    Oh my! Thank you so much. That worked. I have been trying to correct a kit for weeks.

    Charlotte
13/5/2010 8:50:42

myphotos
TotalPost:505
RE:RE:Charging for paid kit in a Book Reply

    >You can actually go into to my client designer and on the right hand side where it says add kits and remove kits hit remove kits and whichever kit you have associated with your item that you don't want, you can click "remove kit" and it won't be associated with your product any more, and the price will be taken off !:)

    True, that's often easier. Sometimes you have to remove all elements before, or it can get stuck.
    I've had the annoying problem of being charged for kits multiple times for the same kit.
16/6/2010 0:44:48
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