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Mikell Robinson
TotalPost:93
Silverlight and Windows 8? Reply

    I have been trying to create a photo book on a new computer with Windows 8.1. It keeps telling me I must install Silverlight. Silverlight is installed, but I keep getting the same error message. Is there a compatibility problem? I have uninstalled and reinstalled it, but I am still having no luck. I would appreciate any help you can give me.

    Thank you,
    Mikell Robinson
2/2/2014 7:04:16

Lanie
TotalPost:321
RE:Silverlight and Windows 8? Reply

    hello Mikell Robinson,

    As per your inquiry, there is system requirement when using the software, please visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx to verify if your computer is compatible.

    If you have any further inquiries, please do not hesitate to contact us at "support@artscow.com".

    Thank you

    Lanie
    Customer Service Officer
5/2/2014 17:35:13

Mikell Robinson
TotalPost:93
RE:RE:Silverlight and Windows 8? Reply

    >hello Mikell Robinson,
    >
    >As per your inquiry, there is system requirement when using the software, please visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx to verify if your computer is compatible.
    >
    >If you have any further inquiries, please do not hesitate to contact us at "support@artscow.com".
    >
    >Thank you
    >
    >Lanie

    >Customer Service Officer

    Thank you for your response, but compatibility is said not to be the problem. It is compatible, and it is installed. However, I keep getting the message on your site that I need to install it. The good news is that can use an older computer, and that is what I will do. I do appreciate your help.

6/2/2014 0:44:37
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