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Letter to CEO
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AuthorPosts

Ruby
TotalPost:1
Received Another Person's Order Reply

    I ordered a body pillow cover and received a package yesterday with my name on it and labeled "body pillow." But when I opened the package, I was a completely different order from some eBay account. I got someone's shirts from Australia. I am in the US and I do not understand how these could get mixed up. Now, someone else has my order, address and I have theirs. That is not good business. I am not happy about that at all. As I have emailed before, I want my order re-printed and sent quickly as I have waited long enough. This is a very personal item and I do not want something that another customer has touched.

    Please fix this. Thank you.
13/5/2014 21:44:47

Lanie
TotalPost:321
RE:Received Another Person's Order Reply

    Hello Ruby,

    I'm sorry to hear about your order. According to our email conversation, we are currently resolving this case with you.

    If you have any further inquiries, please do not hesitate to contact us at "support@artscow.com".

    Thank you.

    Lanie
    Customer Service Officer
14/5/2014 14:21:17
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