tracee
TotalPost:1
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I just received a lovely pillow and blanket...that are NOT MINE
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Too bad its not actually my order. It has photos of someone else's dog and someone else's kids.
I contacted customer service and got no response. (the website says I would get a response in 24-48 hours)
2 days later I managed to talk to "Lainie" (I think they are all called lainie) in a chat window.
I was told I need to prove that they sent the wrong items. Then, and only then, will they open an investigation to determine that there is a problem. Lainie hinted that I was lying about the issue (why would I?).
She stated that if I could prove that there is an issue, then they would consider a replacement or a refund.
(I have received refunds before. A refund is either ArtsCow credit or fees are taken out).
So, not only do I have to go through the trouble of proving their error, I have to "listen" to customer "service" be rude to me about it.
(and if I do get a replacement, it won't come in time to be given as a gift).
PS.
If you have a black dog named Benjie or a kid name Peita, I have your order!
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11/13/2015 9:29:55 AM
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RD
TotalPost:2493
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RE:I just received a lovely pillow and blanket...that are NOT MINE
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I had the same thing happen to me 3-4 years ago involving a T-shirt. ArtsCow immediately rectified the mix-up after only one email. I included photos of the item which made it easy for them to cross-check with what I had submitted and confirm that it was not mine. I got my T-shirt a short time later.
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11/13/2015 8:58:17 PM
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John Brodrecht
TotalPost:11
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RE:I just received a lovely pillow and blanket...that are NOT MINE
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>Too bad its not actually my order. It has photos of someone else's dog and someone else's kids.
>I contacted customer service and got no response. (the website says I would get a response in 24-48 hours)
>2 days later I managed to talk to "Lainie" (I think they are all called lainie) in a chat window.
>I was told I need to prove that they sent the wrong items. Then, and only then, will they open an investigation to determine that there is a problem. Lainie hinted that I was lying about the issue (why would I?).
>She stated that if I could prove that there is an issue, then they would consider a replacement or a refund.
>(I have received refunds before. A refund is either ArtsCow credit or fees are taken out).
>So, not only do I have to go through the trouble of proving their error, I have to "listen" to customer "service" be rude to me about it.
>(and if I do get a replacement, it won't come in time to be given as a gift).
>
>PS.
>If you have a black dog named Benjie or a kid name Peita, I have your order!
>
>
Good luck!!! I just had a clock that I went through the same SH_ _ with their customer service. It is terrible, isn't it? it lost time from day 1 but I tried changing batteries etc. at first. When I notified them about the defect, they said that I was S.O.L. because I had had it for only 5 days. They would not do a thing. So I am sitting with a worthless clock and their customer service did nothing but make me mad! Again good luck because I think that you will need it.
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11/14/2015 6:08:46 AM
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